TRIAL

CASE TRIAL

Nurse on Demand Vs FSAS

PREPARED BY JOSETTE COLE-PINNIX

2023

TABLE OF CONTENT

OVERVIEW

CHALLENGES SOLUTIONS

RESULTS

2 10 13 14

CASE STUDY

OVERVIEW

Request for refund of $5000 paid to Five Stars App Solutions that resulted in a non-functional and subpar app

BACKGROUND

In April 20 2022, NOD and FSAS met on zoom to discuss doing an app for them.

On Thu, Apr 28, 2022, 11:36 PM they made their first downpayment which implied the acceptance to the terms as listed on the payment plan agreement.

They refused to sign the initial and final handing over strategy workbook that outlines the specifications they are claiming today.

However, they did confirm they received all the items that were listed on this strategy workbook in an email on July 5, 2022. They signed the payment plan agreement and the NDA Agreement which they are now in breech of by claiming for a new company they formed called, NurseBridge that they were the creators this app.

CASE TRIAL

Pricing

(Subject to Payment Plan Negotiations- $2,500 down, $1,000/mth before hand over)

www.fivestarsappsolutions.com

FIVE STARS APP SOLUTIONS APP DEV. PRICING

CASE TRIAL

THE APP INNOVATION

This app was created by a registered company with the state of Oklahoma, Five Stars App Solutions, based on No-code application Technology, an innovation derived from low coded methods through integration, drag and drop and code embeds on a coded app building platform, Glide.

Among other features, the key aspects of this app was created to ensure users can apply to available jobs, go through onboarding, pick shifts, approve shifts, post shifts and report issues.

The creator, Josette ColePinnix has a Bachelor’s and Masters degree in Engineering from North Carolina A&T University, started her tech journey in 2013 at Silicon Valley with Citrix and successfully completed many tech cohorts in 3 years. She is a Six Sigma Greenbelt Certified Engineer with the American Society of Quality.

OUR COMPREHENSIVE SOLUTION

This solution was built specifically with the customer’s vision and goals in mind as stated in the Strategy Workbook.

It was originated April 26 2022 BEFORE the app was created with all the specifications which was not legally agreed on in writing because NOD refused to sign on it.

CASE TRIAL

CHALLENGES

Despite having received a highly innovative product, Nurse on Demand tried on numerous occasions to sabotage the app by claiming false errors and submitting only 3 defects to our attention. Their website had a suspicious activity alert flagged by Google, and their quality claims were falsified evidence.

Suspicious Activity

Photoshopped glitch evidence

Aug 3. 5:12- five days before hand over

Calculated Acceptable Quality Limit

The first red flag was when between July 18-22 2022 on my trip to Ohio for the black Tech week, I noticed a suspicious activity flag from Google on their website that was now integrated on the app which resulted in the user profile page crashing. On a phonecall between Patience, Emmanuel and I they stated they will fix it with their developer but were mad that I accused them of being scammers when I called them about the issue.

On a 3rd party tracking mechanism implemented by FSAS for all reporting incidents, a photoshopped image was uploaded as proof of a supposed glitch, which in all my years of tech experience had never been reported. The image was falsified and contact with the user to troubleshoot said incident was prohibited by NOD claiming that I am too rude and not professional enough to speak with their clients.

From my years of study and as stated in the American Society of Quality methods of calculation of acceptable quality defects, taking reports at face value, ie. assuming they were all valid issues, 2 reported defects out of 159 transactions done on the app does not warranty a quality defect claim. The system is still considered efficient with a deficiency ratio of 0.0125

CASE TRIAL

Monthly users logins

159

Reported Login Issues

Pending job Approvals

See Videos 2 and 3 for

the second reported Issue

THEIR MOTIVES

When they found out how good the app turned out, they requested to make it exclusively theirs without signing our NDA agreement or agreeing to the terms of an exclusivity contract I drafted. They also started requesting for unethical operating procedures for the app to complete onboarding before theyactually hire the staff. Which means they will have access to all user’s documents and leave them hanging, no job and pending approvals. When I categorically refused these propositions, they ultimately said they will not work with me because I did regular audits.

Instead, they went ahead to create a fake tech company with no experience telling me they will hire Indian Developers who can do whatever they want.

CASE TRIAL

SOLUTIONS

We devised a comprehensive exit strategy for the app to be completely transferred from my server to their developer’s server and in a meeting we agreed that I will no longer be responsible for the management of the app. See Video

EXIT STRATEGY- TRANSFER

We therefore agreed that since they did not want to work with me any further, we can transfer the app to them in a meeting held on 2.6.23. which Patience Gitau specifically stated they would not need my services anymore after the transfer.

The transfer was duly executed on my part. The app was removed from my server and transfer links emailed to NOD for action on Feb 10 , 2023 at 8am.

Since then, I have heard nothing from NOD even after several reminders until Oct 24 2023 when they reached out demanding refund falsely claiming

that the app does not work.